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  • We discourage giving out cookies, sweets, empty water bottles etc to the kids begging on the roadside because this promotes a bad culture of begging instead of building innovative and creative skills (entrepreneurship). If you want to donate anything, please talk to the management of Wildlifetours – Rwanda and they will guide you.
  • Please avoid littering; leave all disposable materials with your guide and support in maintain a clean environment.
  • You may take pictures as you wish but avoid taking pictures of the military possessions, police, prisons, gacaca court proceedings unless you seek permission first.

Travel insurance is compulsory for all Wildlifetours - Rwanda travellers. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We also recommend it covers cancellation, curtailment and loss of luggage and personal effects. We strongly recommend that you take out travel insurance at the time of booking.

Passports and visas
You must carry a valid passport and have obtained the appropriate visas when travelling with Wildlifetours - Rwanda. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas for your holiday. Wildlifetours - Rwanda cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.

You acknowledge that travel on a trip with Wildlifetours - Rwanda requires a degree of flexibility and understand that the trip's route, accommodation and modes of transport are subject to change without prior notice due to local circumstances. Should Wildlifetours - Rwanda deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-routing any trip. These changes are binding and additional expenses will be charged to you if the reason for any alteration is outside Wildlifetours - Rwanda control. While travelling with Wildlifetours - Rwanda you agree to accept the authority of the leader and local operator at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. You understand that Wildlifetours - Rwanda reserves the right to decline or accept any person as a member of the group at any time. You acknowledge that Wildlifetours - Rwanda contracts with a network of companies, government agencies and individuals to assist in the running of its tours. To the best of  Wildlifetours - Rwanda knowledge, these third parties are qualified to perform the duties they are contracted to perform. However Wildlifetours - Rwanda will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviour of these third parties.  Wildlifetours - Rwanda will not accept responsibility or liability for any traveller who contravenes any law or regulation of any country visited. No employee, servant or agent of Wildlifetours - Rwanda has authority to vary these conditions.

Trip grading
Our travellers are sometimes concerned that Wildlifetours - Rwanda trips might be beyond their capabilities. Relax! Wildlifetours - Rwanda has a huge range of trips, with something for everybody. To assist you in deciding which trip is right for you, please refer to both the "Physical grading" and "Culture Shock grading" that is included in the facts section for most itineraries. The Physical grading gives you an idea of how much huffing and puffing you can expect on the trip, while the Culture Shock rating considers the remoteness of the location, the type of accommodation and transport we use and that "Wow, I'm really not at home now!" factor. While generalizations are always tricky, a summary of our ratings follows.

Physical rating
Rating 1: Rated 1/6
These trips are a relaxing break. You don't have to worry about being able to do anything physically demanding unless you want to.
Rating 2: Rated 2/6
You are required to carry your pack on and off trains and buses, up hotel steps, etc. Your itinerary may include easy paced walks or bike rides, but these are on mainly flat ground.
Rating 3: Rated 3/6
Activities include treks of 3 to 4 hours per day in hilly terrain, flat water kayaking or a long day's bike ride, in conditions which are likely to be hot and muggy. You will raise your heart rate on these trips, so a basic level of aerobic fitness is required.
Rating 4: Rated 4/6
Be prepared for some serious physical activity. This may be treks of up to 6 hours per day in steep terrain, or extended bike rides of more than one day. The fitter you are, the more you will enjoy your holiday.
Rating 5: Rated 5/6
Activities include extended treks of 8 or more hours a day or extended bike touring, often at altitude and over steep terrain. Even if you're in excellent shape, these trips provide plenty of challenges.
Rating 6: Rated 6/6
These trips involve extended trekking at altitude and are for the seriously fit only.
Culture shock rating:
Rating 1: Rated 1/5
This is the least confronting of Wildlifetours - Rwanda product range. You have the ease of 'Western-style' accommodation and the support of local English speaking guides when sightseeing is included.
Rating 2: Rated 2/5
The trip includes a range of accommodation, such as basic hotels with western facilities or overnight trains. Days of being on the move are well interspersed, communication with the outside world is ever-present and a wide variety of food is commonly available.
Rating 3: Rated 3/5
Expect to rough it every now and again, whether it's very simple group-share accommodation at a homestay, a packed public bus where you are forced to stand, the odd cold shower or an encounter with a squat toilet.
Rating 4: Rated 4/5
The comforts of home are more of a rarity. Expect extended stays of multi-share accommodation, limited access to hot water, simple food or days cut off from the rest of the world.
Rating 5: Rated 5/5
You're out there in Africa! You are likely to be exposed to the elements and/or altitude, stay in very basic lodgings for extended periods, travel in whatever means of transport is available and basically take it as it comes, whatever comes! It can be tough.

Local partners:
In many parts of the country, Wildlifetours – Rwanda works with highly reputable local partners.

These local partners are all passionate and enthusiastic about their country and offer the same high standards as Wildlifetours - Rwanda. By working closely with these local partners, we are best able to put money back into the local economies of those communities through which we travel.

Family adventures
Wildlifetours - Rwanda Family Adventures are living proof that children can add a special dimension to travel. We escape the ho-hum of conventional holidays and throw ourselves into all the fun and adventure that travelling has to offer. Our Family Adventure itineraries avoid long travel days where possible. While these trips are designed to keep the kids happy and stimulated, the parents are by no means forgotten!

Travelling with children on Wildlifetours – Rwanda regular departures
We fully appreciate that parents wish their children to experience as full a range of experiences as possible in their development. Travel, and the geographical and cultural education which this can bring and play a great part in this role. Parents are adviced to a parental guide form with Wildlife tours - Rwanda prior to the trip.

Wildlifetours – Rwanda can arrange accomodation that fits within your budget with options ranging from 5 Star to the basic accomodation. Basic accomodation has been requested by young travellers (who want to save the money for other things) our experience has shown that older travellers generally don't enjoy more basic accommodation - plumbing that works, lights that are bright, and floors that are clean all become much more important! In this regard, we request for proper specification when booking for accomodation with us.

Open age:
Wildlifetours - Rwanda small group adventures are designed for travellers of all ages - we seem to have found a travelling style that suits all ages - assuming you are fit and healthy - and take travellers from 12 to 80 (12-17 year olds must be accompanied by an adult). The trips work brilliantly, with great group dynamics and social interaction. The majority of travellers are in the 25 to 45 age range. Wildlifetours - Rwanda Basic is different - the majority of travellers are in the 18 to 30 age range.

Please note that we require travellers over 70 years of age to complete a Self Assessment Form prior to travelling.